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Frequently Asked Questions

  • Order

  • Payment Options

    • What are the modes of payment for purchasing on Industry E-direct? What payment methods do you accept?

      We offer Online payment through our website. You can pay through 

      • Debit/Credit cards 
      • Netbanking 
      • NEFT/RTGS 
      • UPI
    • Do you offer COD (Cash On Delivery)?

      We are sorry, this method of payment is not available at the moment.

    • Are there any additional charges for COD orders?

      We are sorry, this method of payment is not available at the moment.

    • Is it safe to use my credit/debit card on Industry E-Direct?

      Your online transaction on Industry E-Direct is secure with the highest levels of transaction security currently available on the Internet. Industry E-Direct uses Razorpay as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing.

      All credit card and debit card payments on Industry E-Direct are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

    • What is a 3D secure password?

      The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.

      The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

    • What steps does Industry E-Direct take to prevent card fraud?

      Industry E-Direct realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

      In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

    • My transaction failed but the money was deducted from my account. What should I do?

      We regret the inconvenience caused. Please send us a mail on help@industryedirect.com with your transaction details and we will look into it immediately.

      If your money has not reached us, it will surely be refunded back to your account.

    • What should I do if my payment fails?

      In case of a payment failure, please retry ensuring that information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to call us through at +91 8097946266. Call Timings:- 9:30 AM to 7 PM

    • Can I use my bank's Internet Banking feature to make a payment?

      Yes. Industry E-direct offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking from almost all banks.

    • Can I make a credit/debit card or Internet Banking payment on Industry E-direct through my mobile?

      Yes, you can make credit card payments through the mobile site. Industry E-direct uses Razorpay as a payment gateway for credit/ debit card payment. Razorpay uses high end technology to protect your card information.

  • Cancellation & Return

    • How can I cancel my order ?

      You can cancel an order using any of the below mentioned methods:

      • Through My Account section on the user dashboard in the website. 
      • By contacting us on our helpline number - +91-8097946266 (9 AM - 8 PM).
      • By writing to us at help@industryedirect.com.
    • When can I cancel my order ?

      Order can be cancelled only before dispatch or within 48 hours of order placement, whichever is earlier. Once cancelled, the complete amount will be refunded.

    • How long does it take to cancel an order ?
      • It takes 24hrs to cancel the order once the request is received on call.
      • Requests received through mails will be fulfilled within 48hrs.
      • Orders will be cancelled immediately if done via my accounts section
    • Can Industry E-direct cancel any order ?

      Yes we can. If our team finds anything suspicious in your account or if the item is not available for a certain period of time, we reserve the right to cancel the order. Following are the conditions on which we can cancel the order. 

      • Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
      • In case of wrong product price or specification mentioned on Industrybuying.com.
      • Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled; however, remaining products of the order will be delivered.
      • If the area in which the customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.
      • Suspected fraudulent information.
    • Can I return the product delivered to me ?

      Industry E-direct is happy to serve customers and fulfil their requirements. If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange:

      • Product is used/altered/poor in quality/Defective product.
      • Physical / in-transit damage to the product.
      • Branded product received seal opened.
      • Empty packet/some items or accessories are missing.
      • Significant difference found in Moglix website as comparison to product.
      • Wrong item sent.
    • How do I know if my order is eligible for return?

      Please contact us with your return request to confirm if it is eligible for return. Or you can check the return policy for more details.

    • What is the procedure to return a product ?
      • Customers must share a video with the Customer Support team of opening the package in case of issues related to Empty Package or Missing Products.
      • In case of damaged or wrong product being delivered, the customer must share photographic evidence (External image of the box from all sides, Internal image with packaging, damaged product image, image of the shipping label) with the customer care team within 24 hours of delivery.
      • For orders consisting of industrial goods, return/replacement requests will be entertained only in case of wrong, defective or damaged products.
      • If an issue arises relating to faulty electronics products, customers will need to contact their nearest authorised brand service centre for repair/replacement.
      • When Wrong/Incorrect Items are delivered, return/replacement requests will be accepted only if the products are in new and unopened condition with the original packaging intact and still including all tags, in-box documents and manuals, warranty/guarantee cards, freebies and accessories intact.
    • Can I return the order if the size of the product doesn’t fit my requirement ?

      Please contact us with your return request to confirm if it is eligible for return

    • Can I return the order if I received a different color of the product ?

      Please contact us with your return request to confirm if it is eligible for return

    • What should I do if I find the package open or tampered on delivery?

      Please share the opening video of the product received with our customer support. We will take it from there.

    • When can I get a refund of my Cancelled order?

      Refunds for cancelled orders are processed immediately if they meet the criteria of our cancellation policy. You will be notified about it through email and a refund will be available between 7-10 days depending on your bank.

    • When I can get my refund once the order has been returned.
      • Industry E-direct will arrange for return delivery of the goods from the Customer's location to our warehouse. 
      • In a rare case, where a customer ships the order back to our warehouse , the final refund amount includes the shipping cost . 
      • The shipping cost reimbursement is subject to us receiving a digital proof of the actual charges incurred by the customer. 
      • Refunds will be released only after returned products have reached our warehouse and have been inspected by our QA/QC team.
    • How can I know the status of my refund?

      Please contact the support to know the status of the refund if you have not got any communication about it via email.

    • Under what circumstances are cancellations done?

      Following are the conditions on which we can cancel the order. 

      • Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
      • In case of wrong product price or specification mentioned on Industryedirect.com.
      • Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled; however, remaining products of the order will be delivered.
      • If the area in which the customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.
      • Suspected fraudulent information.
    • If I have ordered many items, can I return one or more items or do I have to return the entire order?

      If it is a bundle order then the whole order must be returned, however if it is individual products in order, it can be returned.

    • What is industry e-direct's Returns policy?

      Please refer to return policy here

    • Can I return the items after the policy period?

      No.

    • What should I do if I have an issue with my product after the return policy period?

      Please contact the support and we will look into it.

    • Do I have to return the free gift when I return a product?

      Yes, everything has to be returned which came along with the product.